Enrollment Technician

Key Responsibilities

• Process member enrollments, updates, terminations, and other enrollment requests for complex accounts.
• Verify enrollment accuracy and resolve membership discrepancies.
• Complete monthly reconciliation activities.
• Coordinate with internal teams to ensure timely ID card issuance and billing accuracy.
• Support onboarding and training of new team members when needed.

Required Qualifications

• High School Diploma or GED.
• 3+ years of experience in membership enrollment, member services, billing, claims operations, or data analysis.
• Strong attention to detail and ability to manage large volumes of data.
• Proficiency in Microsoft Excel and the Microsoft Office Suite.
• Excellent communication, organizational, and customer service skills.
• Ability to work in a fast-paced, deadline-driven environment.
• Previous healthcare insurance, claims, or enrollment experience is preferred.
• Comfortable working in a virtual/work-from-home environment.

If you're detail-oriented, customer-focused, and experienced in healthcare enrollment operations, we'd love to hear from you!